At Productive Edge, we believe healthcare innovation only matters if it delivers measurable outcomes for patients, providers, and the system as a whole. That’s exactly what Brad Kennedy from Orlando Health is focused on.
In this episode of the AI in Business Podcast, Brad talks with Emerj’s Matthew DeMello about how to make AI and other emerging technologies work in a clinical setting. He explains why the real value isn’t in flashy pilots or abstract strategy decks. It’s through small, tangible wins that trust is built and progress is shown.
Here’s what stands out:
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Patient experience is now a top-level priority. Federal policy and consumer expectations are raising the bar, and health systems need to respond with real improvements, not just lip service.
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AI has a role to play—but only if it fits into the workflow. Clinical decision support tools are gaining traction when they reduce friction, rather than adding to it.
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Adoption isn’t just a tech problem. Success depends on aligning legal, IT, clinical, and leadership teams. That means making the business case and building credibility step by step.
These are the same themes we see with our clients. Whether it’s care management, prior authorization, or revenue cycle, moving the needle with AI starts with understanding the workflow, earning provider trust, and proving value quickly. It’s not about replacing people. It’s about giving teams the support they need to deliver better care.
🎧 Listen to the full episode here
