AI is everywhere in healthcare conversations, but the real challenge isn’t whether to use it — it’s how to use it well.
At Productive Edge, we focus on making AI work in real healthcare environments. That means starting with workflows, earning trust from clinical and operational teams, and delivering measurable value.
Those themes run through three recent episodes of the AI in Business podcast. Hosted by Emerj, the series features Productive Edge’s Chief Strategy Officer Raheel Retiwalla and Orlando Health’s Brad Kennedy, each offering a different perspective on what it takes to move from ideas to outcomes.
1. Building Readiness for AI Agents in Healthcare Systems
Guest: Raheel Retiwalla
🎧 Listen on Spotify
Raheel opens the series by explaining what it really means to be “AI-ready.” He discusses aligning workflows, data, and the organizational mindset before deploying agentic AI. The focus is on surrounding existing systems—not replacing them—and picking the right starting points.
Key themes:
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AI readiness isn’t just about infrastructure
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Start with high-burden, repeatable workflows
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Change management is as critical as the tech
2. Transforming Care Management and Disease Management Workflows with Agentic AI
Guest: Raheel Retiwalla
🎧 Listen to the episode
In his return to the podcast, Raheel goes deeper into applied use cases. He shares how AI agents are already helping care teams monitor gaps, spot risk signals, and move from reactive to proactive interventions. He explains how automation doesn’t replace the human touch—it enhances it.
Key themes:
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AI for behavioral health, medication adherence, and benefit utilization
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How AI supports, not replaces, care teams
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Real-world results from AI agent deployments
3. Turning Healthcare Innovation into Real Patient Impact
Guest: Brad Kennedy, Orlando Health
🎧 Listen to the episode
Brad shares the on-the-ground view from a leading health system. He talks about how small, practical wins are driving adoption—and why aligning legal, IT, and clinical stakeholders is key to making innovation stick.
Key themes:
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Patient experience is now a measurable business priority
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Provider trust is a must
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Small AI wins can unlock bigger transformation
The Common Thread: Practical AI That Fits Healthcare
Across all three episodes, a few things stay constant:
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Start small. Prove value. Scale smart.
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Surround systems instead of replacing them.
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Make AI work with people, not around them.
This is the same approach we use with our AI Agent Accelerators at Productive Edge. Whether it’s care management, prior auth, or disease monitoring, our focus is on applying AI in ways that reduce burden, improve outcomes, and drive measurable ROI.
Want to explore where AI fits into your strategy?
Let’s talk. Our AI Readiness Workshops and Accelerator Programs are built to help healthcare organizations move quickly, with confidence.
