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The Health/Tech Edge

The Health/Tech Edge

TechnologyBusiness34 episodes
The Health/Tech Edge podcast explores the latest developments and innovations in healthcare technology. Join us as we interview industry experts, healthcare providers, and patients to uncover how technology is transforming the healthcare industry. From the latest advances in AI and machine learning to the impact of digital health on patient care, The Health/Tech Edge covers a wide range of topics and offers insights into the future of healthcare. Stay up-to-date on the latest trends and developments in health tech.
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AI, Medicare Advantage, and the Future of the Medical Profession

AI, Medicare Advantage, and the Future of the Medical Profession

35 min 15 sec
In this episode of The Health/Tech Edge, I sit down with Jack Stockert, managing director at Health24Seven, to explore the intersection of AI, Medicare Advantage, and the future of healthcare. Jack shares his journey from practicing physician to healthcare innovator, highlighting the transformative potential of AI in administrative and clinical workflows. We discuss the lessons learned from Medicare Advantage's rapid growth and the unique opportunities it presents for enhancing patient care. Jack emphasizes the importance of engaging healthcare professionals in AI initiatives to foster collaboration and drive meaningful change. Join us as we delve into practical applications of AI that can reshape the medical profession and improve healthcare delivery for all.
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Why Healthcare Keeps Cycling Between Building In-House and Bringing in Partners

Why Healthcare Keeps Cycling Between Building In-House and Bringing in Partners

38 min 36 sec
In this episode of The Health/Tech Edge, I sit down with Mark Nelson, a seasoned expert in healthcare and technology. We explore the cyclical trend of healthcare organizations building technology in-house before seeking external partnerships for innovation. Mark shares insights from his extensive experience, discussing how AI is shaping this dynamic and the importance of understanding the underlying patterns in technology adoption. We also dive into the critical need for clarity in AI initiatives and the significance of balancing operational goals with technological advancements. Join us as we uncover strategies for navigating the complexities of AI in healthcare and the future of operational excellence.
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Beyond the Phone Tree: The Era of Conversational AI in Healthcare

Beyond the Phone Tree: The Era of Conversational AI in Healthcare

26 min 59 sec
In this episode of The Health Tech Edge, I sit down with Akil Shahid, SVP of Channels and Alliances at IntelePeer, to explore the transformative role of conversational AI in healthcare. We delve into pressing operational challenges faced by health systems, including unanswered calls, appointment no-shows, and billing complexities. Akil shares how AI can streamline patient communications and alleviate staff workloads while maintaining a human touch in interactions. We also discuss the advancements that have made AI more accessible and effective, and how it can enhance patient engagement through personalized communication. Tune in to discover how AI is reshaping the healthcare landscape and improving the overall patient experience.
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From Data Chaos to Clarity: Making Sense of Healthcare’s “Bag of Receipts”

From Data Chaos to Clarity: Making Sense of Healthcare’s “Bag of Receipts”

28 min 53 sec
In this episode of The Health Tech Edge, I sit down with Ryan Loerk, Chief Analytics and Product Officer at Kythera Labs, to tackle the pervasive issue of messy data in healthcare. We explore the challenges of navigating a chaotic landscape often likened to a "bag of receipts," where discrepancies between dashboards and reports create mistrust among leaders. Ryan shares his unique journey from aerospace engineering to healthcare analytics, revealing insights on how to transform healthcare data through remastering and tokenization. We discuss the potential of AI to simplify data inquiries and improve access to reliable answers. Tune in for practical strategies to turn your healthcare data from chaos into clarity and drive actionable insights for better patient outcomes.
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Designing for Reality: How UX Thinking Keeps AI in Healthcare Human

Designing for Reality: How UX Thinking Keeps AI in Healthcare Human

24 min 28 sec
In this episode of The Health Tech Edge, I sit down with Makoto Kern, founder of Impaqt, to explore the crucial intersection of user experience and AI in healthcare. We discuss how effective product design and strategy can empower healthcare teams to leverage AI responsibly, avoiding pitfalls that often accompany rapid tech integration. Makoto shares insights from his extensive experience in product design, emphasizing the importance of understanding the end user's journey to create solutions that genuinely address their needs. We also delve into the parallels between the current AI landscape and the dot-com boom, highlighting the risks of feature-centric approaches. Tune in to discover how a user-centric mindset can transform AI initiatives in healthcare, ensuring they deliver meaningful outcomes while maintaining trust and efficiency.
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