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Beyond the Phone Tree: The Era of Conversational AI in Healthcare

Beyond the Phone Tree: The Era of Conversational AI in Healthcare

The Health/Tech Edge
• 27 min
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In this episode of The Health Tech Edge, I sit down with Akil Shahid, SVP of Channels and Alliances at IntelePeer, to explore the transformative role of conversational AI in healthcare. We delve into pressing operational challenges faced by health systems, including unanswered calls, appointment no-shows, and billing complexities. Akil shares how AI can streamline patient communications and alleviate staff workloads while maintaining a human touch in interactions. We also discuss the advancements that have made AI more accessible and effective, and how it can enhance patient engagement through personalized communication. Tune in to discover how AI is reshaping the healthcare landscape and improving the overall patient experience.