Digital Customer Experience Services
Become the new gold standard in today’s experience economy
Elevating the Critical Importance of the Digital Transformation Customer Experience
Aligning people and processes within organizations, as well as applying empathy research, helps us to understand what our customers really want. Together, we explore their needs, behaviors, motivations, and values to build products and services that people love.
Productive Edge Knows Customer Experience Trends
Building award-winning customer experiences is what we do. We work to identify the experience you wish to create and then take it to the next level. Our passion is in the power of digital to elevate people's lives and enhance their everyday interactions.
We’ve created a unique blend of methods to speed up customer-centric execution. From design thinking and agile development to lean start-up ideologies, we help you enhance your customer experience.
Using the methodologies of customer-focused research, we are able to understand what your customer's journey is; what their behaviors, motivations, needs, and environmental contexts are; and how that relates to your organization and the individual disciplines that exist within it.
We institute a series of methods that cultivate ideas on how to solve any issues identified in both our customer and organizational research, providing more cohesive processes that align with customer needs, goals, behaviors, and values. We then work with key stakeholders to prioritize these ideas relative to the value provided to the organization and its customers while also considering the technological feasibility.
Roadmapping & Piloting
With the prioritized list of solutions created in the Ideation Phase, we then create a plan to make these solutions a reality.
Each industry vertical has its unique nuances. Industry expertise is critical to ensuring you meet your customer where they are and you take advantage of those precious moments of influence.
From brick and mortar to e-commerce to augmented reality and 3D, Productive Edge explores every avenue where technology is a turning point for the retail industry. Discover what’s trending and why it is necessary for your success.