Enterprise Intelligent Automation

Intelligent Automation
Streamline operations and optimize the customer experience
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Intelligent Automation has the capability to not only automate manual processes, but to completely upgrade them. Achieving rapid tangible impact, including lower operating expenses and shorter time cycles, Intelligent Automation can quickly deliver an impressive return on investment. Optimized operations also mean customers have improved interactions, and management can redirect personnel to more strategic functions. Overall, enterprises achieve a competitive advantage, improved customer experience, and near-immediate economic benefit.
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What Is Intelligent Automation?

Intelligent automation or cognitive automation is the process of using artificial intelligence in conjunction with business process management to streamline operations and make decisions faster across many profit centers within an organization.

The goal is to free up time and resources to improve the overall efficiency of your company while speeding up existing processes without having to change too much. This type of work is often performed in industries where calculations, predictions, and projections are made on a regular basis.

Enterprise intelligent automation has many benefits as well. It can help reduce the overall cost of productivity by automating processes and freeing up resources for other more important tasks. Doing so in this way limits risk and puts less strain on the existing workforce.

One of the other biggest benefits of intelligent process automation is accuracy. Humans are prone to error and there’s a lot of strength in using artificial intelligence to make decisions on repetitive tasks.

Customer service is another factor. Being available around the clock is no longer a luxury but a requirement. One of the best intelligent automation systems is the chatbot that allows your customers to receive 24/7 answers to inquiries they may have about your goods and services.

Lastly, being able to use intelligent automation strategy helps ensure that your business stays compliant to different regulations. This can be a time consuming and tedious process, but using intelligent automation can save you a lot of time and money.

Intelligent Automation vs RPA

Robotic Process Automation (RPA) automates repetitive tasks like entering the same information in multiple applications or copying and pasting information. Intelligent automation automates repetitive tasks that involve making decisions for example evaluating urgency of a task, triage and route processes to the right person or team and reading information to decide the next best action.

Organizational Strategic Assessment

Our team completes a total analysis and evaluation of your organization’s process efficiency, Intelligent Automation needs, and potential AI benefits. This gives you a clear understanding of how to implement Intelligent Automation or RPA across your company. Productive Edge identifies opportunities that reduce internal friction, such as barriers to adoption, and helps enable faster incorporation of the technology. This includes discerning organizational maturity and readiness to leverage existing capabilities or pursue identified opportunities.

Center of Excellence and Strategy Creation

Start by creating the necessary framework and structures to successfully implement Intelligent Automation strategy. We will advise on roles, evaluation and approval processes, and success metrics. This in-depth assessment of organizational structure lays the necessary groundwork that makes Intelligent Automation excel. You will be given the capability to answer the most critical questions surrounding Intelligent Automation, such as, “What should we automate? How should we automate it? What is the cost and ROI?”

Book of Work

By working with your current SMEs, Productive Edge identifies opportunities and evaluates business cases for the organizational feasibility and effectiveness of Intelligent Automation. By mapping problems and objectives to potential outcomes, we help you identify real issues and tangible benefits. During this thorough analysis, we will build out use case opportunities, construct high-level assessments, and examine realistic Intelligent Automation applications. This provides valuable insights into where and how to start an Intelligent Automation project, while also delivering a framework for identifying and continuing to build your use case library.

Business Case Evaluation and Implementation

Partnering together, we select the best use cases to implement, conduct deep dives, and create detailed process documentation before testing and fully deploying. We attain common agreement from your organization on best practice processes to utilize and build upon. This allows you to have confidence that the correct business case was chosen and will bring positive results. Fast and quantifiable ROI provides a distinct competitive advantage.
Insights and Perspectives
Applying technology at the speed of innovation has become a strategic priority for every business across all industries in order to meet growing consumer expectations.
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