Enterprise Intelligent Automation
What Is Intelligent Automation?
Intelligent automation or cognitive automation is the process of using artificial intelligence in conjunction with business process management to streamline operations and make decisions faster across many profit centers within an organization.
The goal is to free up time and resources to improve the overall efficiency of your company while speeding up existing processes without having to change too much. This type of work is often performed in industries where calculations, predictions, and projections are made on a regular basis.
Enterprise intelligent automation has many benefits as well. It can help reduce the overall cost of productivity by automating processes and freeing up resources for other more important tasks. Doing so in this way limits risk and puts less strain on the existing workforce.
One of the other biggest benefits of intelligent process automation is accuracy. Humans are prone to error and there’s a lot of strength in using artificial intelligence to make decisions on repetitive tasks.
Customer service is another factor. Being available around the clock is no longer a luxury but a requirement. One of the best intelligent automation systems is the chatbot that allows your customers to receive 24/7 answers to inquiries they may have about your goods and services.
Lastly, being able to use intelligent automation strategy helps ensure that your business stays compliant to different regulations. This can be a time consuming and tedious process, but using intelligent automation can save you a lot of time and money.
Intelligent Automation vs RPA
Robotic Process Automation (RPA) automates repetitive tasks like entering the same information in multiple applications or copying and pasting information. Intelligent automation automates repetitive tasks that involve making decisions for example evaluating urgency of a task, triage and route processes to the right person or team and reading information to decide the next best action.