Customer Experience
Become the new gold standard in today’s experience economy
Elevating the Critical Importance of Customer Experience
Aligning people and processes within organizations, as well as applying empathy research, helps us to understand what your customers really want. Together, we explore their needs, behaviors, motivations, and values to build products and services to work for you.
Productive Edge Knows Customer Experience
Building award-winning customer experiences is what we do. We work to identify the experience you wish to create and then elevate it to the next level. Digital transformation comes easy at Productive Edge.
Customer Experience
Case Study
We develop unforgettable experiences that dazzle your customers while assisting your organization to both deepen and broaden its market share.
Our Values
We’ve created a unique blend of methods to speed up customer-centric execution. From design thinking and agile development to lean start-up ideologies, we help you enhance your customer experience.
We envision and shape customer-centric futures using a proven toolkit of design and research methodologies to create differentiated customer experiences and strong customer relationships.
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Discovery
Using the methodologies of customer-focused research, we are able to understand what your customer's journey is; what their behaviors, motivations, needs, and environmental contexts are; and how that relates to your organization and the individual disciplines that exist within it.
Ideation
We institute a series of methods that cultivate ideas on how to solve any issues identified in both our customer and organizational research, providing more cohesive processes that align with customer needs, goals, behaviors, and values. We then work with key stakeholders to prioritize these ideas relative to the value provided to the organization and its customers while also considering the technological feasibility.
Roadmapping & Piloting
With the prioritized list of solutions created in the Ideation Phase, we then create a plan to make these solutions a reality.
Industries
Each industry vertical has its unique nuances. Industry expertise is critical to ensuring you meet your customer where they are and you take advantage of those precious moments of influence.
Healthcare
Integrated care delivery and consumer healthcare experience are driving payers and providers to focus on data interoperability, consumer analytics, automation, exchange of actionable insights and intelligent next best actions at the time of care.
Insurance
Technology is already disrupting the insurance industry. Modern data platforms, machine learning, intelligent automation, APIs and content management are driving the shift in the way the insurance industry approaches its business and customers.
Retail
From brick and mortar to e-commerce to augmented reality and 3D, Productive Edge explores every avenue where technology is a turning point for the retail industry. Discover what’s trending and why it is necessary for your success.