Breaking Down Silos: Improving Care Coordination and Patient Engagement

Challenge

The client relied on multiple siloed systems to manage member data. Clinicians struggled to get a complete view of each patient, resulting in fragmented care experiences, delayed decisions, and administrative inefficiencies. Members faced duplicate interactions and inconsistent communication, further eroding satisfaction. To meet its goals for better care and engagement, the organization needed to unify data and modernize its tools—fast.

Solution

Productive Edge partnered with the client to build a single, streamlined view of member information for clinicians—accessible from one screen, customizable by role, and powered by real-time data.

Key components included:

• A single-pane interface showing a unified member profile

• Google Cloud Platform as the core infrastructure, integrated securely with Azure Active Directory

• A mobile-enabled member app to improve engagement and communication flexibility

• An extensible platform architecture to scale across other lines of business

Together, these tools enabled faster access to key data, improved decision-making, and enhanced the member experience.

Results

The new solution launched in just 9 months—an accelerated timeline that enabled rapid operational improvement. It allowed clinicians to work more efficiently, reduced administrative burden, and gave members more consistent, connected experiences.

Key Metrics

• 106,000 minutes saved daily from reduced manual data retrieval

• 70% reduction in time spent searching for member data

• 9-month go-live across care teams and member touchpoints