Skip to content

Breaking Down Silos: Improving Care Coordination and Patient Engagement

micmoor57_drone_photo_of_a_suburban_hospital_with_a_large_cam_62fcecfb-0e25-450a-99f4-79af680a1a7e_0

Industry

Healthcare Provider

Challenge

Siloed systems made it hard for clinicians to access complete member data, slowing care and frustrating staff and patients.

Results

Launched a unified platform in 9 months, saving 106,000 minutes daily and improving care coordination and member engagement.

Key Service

Member 360 AI Agent Accelerator

9
Months to Launch
106K
Daily Minutes Saved
70%
Faster Member Search

By unifying fragmented data and making it actionable, we helped clinicians work smarter and members feel more supported.

May Tee

Managing Director @ Productive Edge

female doctor laughing with a woman and child (1)-1

About the Client

A large integrated care organization focused on population health and value-based care. The client serves a diverse member base and supports a wide network of clinicians, all working toward more coordinated, data-driven care delivery.

Challenge

The client relied on multiple siloed systems to manage member data. Clinicians struggled to get a complete view of each patient, resulting in fragmented care experiences, delayed decisions, and administrative inefficiencies. Members faced duplicate interactions and inconsistent communication, further eroding satisfaction. To meet its goals for better care and engagement, the organization needed to unify data and modernize its tools—fast.

Solution

Productive Edge partnered with the client to build a single, streamlined view of member information for clinicians—accessible from one screen, customizable by role, and powered by real-time data.

Key components included:

  • A single-pane interface showing a unified member profile

  • Google Cloud Platform as the core infrastructure, integrated securely with Azure Active Directory

  • A mobile-enabled member app to improve engagement and communication flexibility

  • An extensible platform architecture to scale across other lines of business

Together, these tools enabled faster access to key data, improved decision-making, and enhanced the member experience.

Results

The new solution launched in just 9 months—an accelerated timeline that enabled rapid operational improvement. It allowed clinicians to work more efficiently, reduced administrative burden, and gave members more consistent, connected experiences.

Key Metrics

  • 106,000 minutes saved daily from reduced manual data retrieval

  • 70% reduction in time spent searching for member data

  • 9-month go-live across care teams and member touchpoints

Ready to get started?

chatsimple